Bethel School District > ParentSquare > FAQ for ParentSquare

ParentSquare FAQs

Frequently Asked Questions

How do I sign up or opt-in to receive messages and notifications?

You don’t have to take any action to receive emails, texts or phone calls. Our student information system syncs contact information directly with ParentSquare. If you want to use the mobile app, download it from the app store and follow the prompts. (Here are the directions on how to do that.)

I am missing a student on my account. How can I add another student?

To add a child or school, contact your school(s) directly to update your contact information. You should confirm that the same email and phone number is on file for all children at all schools. The day after the change is made at the school, you should be able to see the updated information in ParentSquare.

I have children at different schools. Will I be able to see them from the same account?

Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact your school office(s).

Can I set different notification settings for different schools?

Yes, parents can have different settings for each school.  Go to “Account”, click on “Notifications,” and click on “Custom Settings.” You can then choose different notification settings for different schools. (Here’s an article to help you.)

How do I change my email or phone in ParentSquare?

To change your contact information, you have three options:

Contact your school’s office

Update the information yourself in Home Access Center, which syncs nightly with ParentSquare to update information.

Update the information on the Parent Square mobile phone app — this might take up to a week to be seen on your account.

Here’s an article on how to update your contact information.

How do I update my language preference?

You can customize your language settings by going to “Account” and clicking “Preferences.” From there, you can choose your preferred language from the drop-down menu, and you’ll start to receive content in that language.

Here is a help article on how to change your language settings.

What are the message/alert/notification categories, and what do they mean?

You can choose to receive messages via email, text, voice and/or the mobile app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance. For more information, click here.

I’m getting too many messages. What can I do?

You can set your notification preferences to only receive a daily digest so that you’ll receive all messages at the end of the day.

Go to “Account”, click on “Notifications,” and choose “Digest” for email, text and App Notifications. (Here’s an article to step you through it.)

 

 

 

How do I submit an Attendance note for my absent student?

Parents and Guardians who receive Attendance Notices on their app or the ParentSquare website and can submit notes back to the school. Click “Send Note to School,enter the reason for the absence and click “Submit.” Here’s an article to help you.

I don’t have a student at your school or my child no longer attends your school. Can you take me off your list?

ParentSquare imports students directly from your school’s Student Information System.  The data is imported during our nightly sync.

If your child no longer attends this particular school or has graduated, please contact your school directly with your request to remove your child from the school’s information system.

You can also click the “Unsubscribe”  link on your email from ParentSquare or reply STOP to the SMS from ParentSquare to stop notifications to your email or phone.